Field Service Coordinator & Customer Service- On Site

Company: US Main
Location: Orange
Posted on: February 3, 2025

Job Description:

Efficiently plan daily schedules for service technicians with either customers or contracted service providers, ensuring prompt attendance to service requests.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Handle incoming service calls effectively, addressing customer inquiries and providing timely assistance.
Craft accurate quotations for service projects including emergency, scheduled calls, and preventative maintenance agreements, with a robust follow-up system to guarantee customer satisfaction.
Oversee the progression of service jobs, ensuring their completion within the stipulated timeframe and accurate invoicing.
Liaise with warehouse staff to confirm the availability of necessary parts for scheduled service jobs.
Monitor and manage all periodic maintenance agreements to ensure they are executed timely.
Manage administrative duties such as entering service data, generating reports, updating client records, and conducting follow-ups on customer satisfaction surveys.
Ensure quick acknowledgment of customer communications through emails, texts, and calls.
Resolve customer complaints effectively, employing keen attention to detail and problem-solving abilities.
Uphold a high standard of professionalism, integrity, and reliability in all interactions with both customers and team members.

Keywords: US Main, Montebello , Field Service Coordinator & Customer Service- On Site, IT / Software / Systems , Orange, California