Senior Principal - Health Management, UM & PA, SF.com Health Cloud Implementations

Company: Infosys Limited
Location: Los Angeles
Posted on: November 15, 2024

Job Description:

Senior Principal - Health Management, UM & PA, SF.com Health Cloud ImplementationsWe are seeking a highly motivated and experienced Senior Principal to join our team and lead the implementation of Salesforce Health Cloud solutions for Health Management, Utilization Management (UM), and Care Coordination (PA) within the healthcare industry.About the Role:The ideal candidate will have management consulting experience, being a strategic thinker with a deep understanding of healthcare workflows, industry regulations, and the power of Salesforce Health Cloud. The successful candidate should have the ability to operate independently and as a leader of projects and consulting teams, with a demonstrated ability to deliver high-quality work products to our healthcare clients.This position is responsible for delivering actionable value across the Healthcare system.Responsibilities:

• Lead Health Cloud Implementations:
  • Lead, manage, and execute complex Salesforce Health Cloud implementations for Health Management, UM, and PA functionalities.
  • Partner with internal and external stakeholders to understand business needs and develop a comprehensive implementation roadmap.
  • Configure and customize Health Cloud features to optimize workflows and automate processes for improved care coordination, utilization management, and population health management.
  • Develop and execute comprehensive testing plans to ensure a smooth and successful implementation.
  • Ensure ongoing user adoption through training, communication, and change management strategies.
  • Health Management Expertise:
    • Possess a strong understanding of healthcare management methodologies, including population health management, disease management, and wellness programs.
    • Translate health management strategies into actionable configurations within Health Cloud.
    • Stay abreast of industry trends and best practices in Health Management.
    • Utilization Management (UM) & Care Coordination (PA) Expertise:
      • Demonstrate a deep understanding of UM and PA processes, including prior authorization, case management, and care plan development.
      • Configure Health Cloud features to automate and streamline UM and PA workflows.
      • Design and implement workflows for effective utilization review and care coordination.
      • Salesforce Health Cloud Knowledge:
        • Possess in-depth knowledge of Salesforce Health Cloud functionalities and capabilities.
        • Stay current with the latest Health Cloud features and updates.
        • Utilize Health Cloud best practices to optimize configurations and integrations.
        • Leadership and Communication:
          • Lead, mentor, and coach project teams to drive successful implementations.
          • Collaborate effectively with internal teams including business analysts, developers, and stakeholders.
          • Communicate complex technical concepts to both technical and non-technical audiences.
          • Manage client expectations and resolve issues efficiently.Basic Qualifications:
            • Bachelor's degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
            • 8+ years of experience in healthcare management, UM, PA, or related fields.
            • 5+ years of experience with Salesforce Health Cloud implementations.
            • 5+ years of advisory consulting experience in comparable consulting services.
            • Strong understanding of healthcare regulations and compliance requirements (e.g., HIPAA).
            • Ability to travel 4 days a week to multiple local, state and national client locations.
            • Must be a Resident of an Infosys Consulting Hub Location of Los Angeles or must reside in a city that is within a 2-hour driving distance from this hub location.Preferred Qualifications:
              • An MBA with an advanced degree or equivalent experience in healthcare, business, analytics, etc.
              • Strong client-facing skills including presentations to senior leadership, advice and consult with clients.
              • Proven track record of successfully delivering complex healthcare technology solutions.
              • Demonstrated ability to coordinate, integrate and deliver informatics and business intelligence projects.
              • Strong planning, coordination, analytical and communication skills.
              • Ability to derive insight and infer business implications from data.
              • Familiarity with statistics and advanced methods such as AI/Machine Learning preferred.
              • Ability to provide guidance to stakeholders in understanding the business value of the initiative.
              • Ability to interface with customers and other stakeholders with minimal supervision.
              • Ability to complete projects, with demonstrated commitment to meeting deliverables.
              • Ability to prioritize multiple tasks and self-manage.About Us: Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation.
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Keywords: Infosys Limited, Montebello , Senior Principal - Health Management, UM & PA, SF.com Health Cloud Implementations, Healthcare , Los Angeles, California